Frequently Asked Questions About Credit Union Online:
1. Why do I get locked out of my account?
The main reason you may get locked out of your account is because your password was entered incorrectly more than three times. Passwords are case sensitive meaning you need to know whether you password is in capital or lowercase letters and if it has numbers in it. It must be entered exactly as you entered it the first time you saved it. Another reason you could be locked out is because you let Windows (or whatever internet browser you are using) save the password for you. You should never let your browser save your CU Online password for security and login reasons.
2. If I get locked out, how can I be reset?
You can be reset by contacting the credit union by phone or email.
3. How long does it take to be reset when you are locked out of CU Online?
If you are unlocked, you can contact us during business hours to reset you, and it is instantaneous. If it is over the weekend, the next business day we are opened we will unlock said accounts and it is as soon as we unlock you will receive the email.
4. When I sign up for CU Online, how long does it take before I am in the system?
As soon as you are signed in you are an active online banker.
5. How do I log in after the credit union has reset me due to being locked out?
When we reset you, you will be sent a temporary password via email, login with this password the and then the system will then force you to change your password to something that you want it to be.
6. How do I log in to my account the first time I use CU Online?
The first time you log in you will need your member number, the social security number for the primary on the account and an active email account.
7. How do I sign up for CU Online?
You sign up via our web site at www.membersfirstccu.com and click on the link Online Account Access Click Here. CU Online is a free service available to all members!
8. What is the web address for the CU Online?
Our web site is www.membersfirstccu.com
9. If my e-mail address changes, is it important for me to notify the credit union? What does the credit union do with my e-mail address?
Yes, it is important for you to notify the credit union if your e-mail address changes. What we do with your e-mail address is, if you are signed up for e-statements, when your statement is prepared each month, we then e-mail you to let you know that your statement is now ready to view. Keep in mind that we will never ask you for your personal information by e-mail. Also if we do not have the correct e-mail address for you in our system, you will not be able to unlock yourself if needed.
